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Showing posts from May, 2008

Don't be a duck - be an eagle!!!!

Team-   No one can make you serve customers well. That's because great service is a choice.   Years ago, Harvey Mackay, ( http://www.harveymackay.com/ ) told a wonderful story about a cab driver that proved this point. He was waiting in line for a ride at the airport. When a cab pulled up, the first thing Harvey noticed was that the taxi was polished to a bright shine. Smartly dressed in a white shirt, black tie, and freshly pressed black slacks, the cab driver jumped out and rounded the car to open the back passenger door for Harvey . He handed him a laminated card and said:    'I'm Wally, your driver. While I'm loading your bags in the trunk I'd like you to read my mission statement.' Taken aback, Harvey read the card. It said:   Wally's Mission Statement:   To get my customers to their destination in the quickest, safest and cheapest way possible in a friendly environment.   This blew Harvey away. Especially when he not...